3. CAN I CANCEL MY ORDER IF I DECIDE I NO LONGER WANT IT? 

 If you decide that you no longer want your order within 1 hour of placing it, you can email us at info@customcorporatecandles.com.au and let us know. Please note that if you contact us after 1 hour of the order being placed, we cannot guarantee that it has not yet been processed and as it is a custom order it is unable to be re-sold. Whilst we will do our best to accommodate you and cancel the order for you given it is a custom product there is no guarantees. 

4. MY ORDER WAS RECEIVED DAMAGED, WHAT CAN I DO?

If you receive your order and it is damaged, please contact us immediately. We will be more than happy to replace the item for you and ensure your new order arrives safely. We will need you to send us photos of the damage and also return the order back to us via our courier. We will send you a replacement once we have photos of the damage as this is required by the courier company. 

4. WHY ARE YOUR CANDLES DIFFERENT TO OTHER BRANDS? 

Well…. Most small candle companies hand pour their candles which allows for a big difference in consistency. Given natural human margins you could buy a candle from one batch and be happy with the strength or quality and then purchase the next candle from the next batch and be very disappointed with a completely different scent, or strength of scent or overall quality… 

 

Alternatively most big candle companies use machinery and so whilst the consistency is there, they often put the least amount of fragrance they can get away with (making candles as cheap as possible to maximise profit)…And they also normally use cheaper waxes like parrafin wax (you would be surprised to know the biggest Australian based candle company uses paraffin wax!). You also loose the hand poured connection as your products are made by machine with no one checking over the final details.. And you loose the personal connection… isn’t it nice to know that someone on the other end appreciates your order, packs it with care and genuinely wants to make your day a bit brighter, and your business better… 

Well… Custom Corporate Candles doesn’t fit any of these moulds.. We have worked really hard to maintain a small business type feel whilst using equipment that rivals some of the biggest candle companies! Our industrial candle making equipment was imported from America and allows us to maintain consistency with every single candle (using an automatic, scientific and totally consistent approach by removing human error) but still being able to use the term ‘hand poured’. 

We believe we are the perfect mix of removing human error, but maintaining a human approach, ensuring consistency but keeping a connection, keeping up with the big guys, but remaining a small guy at heart, and allowing you to deal direct with the designer, manufacturer, and owner of the business… rather than a CEO of a factory of people not particularly invested solely in your experience… Your experience with us is all that matters here!

5. DO YOU DIRECT TO VESSEL PRINT OR USE LABELS? We use labels for the custom candle range. If you do want direct to vessel printing you need to consider the following: 

 - There is a 250 MQO per vessel, per colour, per logo 

- The cost is approximately $2.00 more per vessel 

 - This includes cmyk and metallic foiling 

 - There is a greater turnaround of up to 12 weeks 

6. DO YOU INCLUDE GIFT BOXES. Gift boxes are an optional extra as not all businesses want boxes. Boxes are $2.00 each and come in: 

 - white 

 - black 

 - white with black trim 

 This price includes your custom label on the front of the box. 

7. CAN I CHOOSE MORE THAN ONE FRAGRANCE FOR AN ORDER? Yes you can choose up to 4 different fragrances per order. You can add these at the time of ordering. Just be mindful you will need a way to distinguish the fragrances whether you have a different label on each fragrance. We can discuss options with you after you place an order.. 

8. WHAT FORMAT IS REQUIRED FOR THE LABEL We accept either eps or ai files for your label design. This should also be in the shape, and size requirements of the vessel you have chosen.