We use all natural soy wax. We do not use paraffin wax, hence our candles do not contain the harmful chemicals associated with the use of paraffin. Soy candles burn cooler and last a third longer than a comparable paraffin wax candle.
2. WHAT TYPE OF WICKS DO YOU USE?
Our wicks are made cotton and are all lead free. We also have the option of wood wicks in our luxe range.
3. CAN I CANCEL MY ORDER IF I DECIDE I NO LONGER WANT IT?
If you decide that you no longer want your order within 1 hour of placing it, you can email us at email@example.com and let us know. Please note that if you contact us after 1 hour of the order being placed, we cannot guarantee that it has not yet been processed and as it is a custom order it is unable to be re-sold. Whilst we will do our best to accommodate you and cancel the order for you given it is a custom product there is no guarantees.
4. MY ORDER WAS RECEIVED DAMAGED, WHAT CAN I DO?
If you receive your order and it is damaged, please contact us immediately. We will be more than happy to replace the item for you and ensure your new order arrives safely. We will need you to send us photos of the damage and also return the order back to us via our courier. We will send you a replacement once we have photos of the damage as this is required by the courier company.
4. WHY ARE YOUR CANDLES DIFFERENT TO OTHER BRANDS?
Well…. Most small candle companies hand pour their candles which allows for a big difference in consistency. Given natural human margins you could buy a candle from one batch and be happy with the strength or quality and then purchase the next candle from the next batch and be very disappointed with a completely different scent, or strength of scent or overall quality…
Alternatively most big candle companies use machinery and so whilst the consistency is there, they often put the least amount of fragrance they can get away with (making candles as cheap as possible to maximise profit)…And they also normally use cheaper waxes like parrafin wax (you would be surprised to know the biggest Australian based candle company uses paraffin wax!). You also loose the hand poured connection as your products are made by machine with no one checking over the final details.. And you loose the personal connection… isn’t it nice to know that someone on the other end appreciates your order, packs it with care and genuinely wants to make your day a bit brighter, and your business better…
Well… Custom Corporate Candles doesn’t fit any of these moulds.. We have worked really hard to maintain a small business type feel whilst using equipment that rivals some of the biggest candle companies! Our industrial candle making equipment was imported from America and allows us to maintain consistency with every single candle (using an automatic, scientific and totally consistent approach by removing human error) but still being able to use the term ‘hand poured’.
We believe we are the perfect mix of removing human error, but maintaining a human approach, ensuring consistency but keeping a connection, keeping up with the big guys, but remaining a small guy at heart, and allowing you to deal direct with the designer, manufacturer, and owner of the business… rather than a CEO of a factory of people not particularly invested solely in your experience… Your experience with us is all that matters here!
5. DO YOU DIRECT TO VESSEL PRINT OR USE LABELS? We use labels for the custom candle range. If you do want direct to vessel printing you need to consider the following:
- There is a 250 MQO per vessel, per colour, per logo
- The cost is approximately $2.00 more per vessel
- This includes cmyk and metallic foiling
- There is a greater turnaround of up to 12 weeks
6. DO YOU INCLUDE GIFT BOXES. Gift boxes are an optional extra as not all businesses want boxes. Boxes are $2.00 each and come in:
- white with black trim
This price includes your custom label on the front of the box.
7. CAN I CHOOSE MORE THAN ONE FRAGRANCE FOR AN ORDER? Yes you can choose up to 4 different fragrances per order. You can add these at the time of ordering. Just be mindful you will need a way to distinguish the fragrances whether you have a different label on each fragrance. We can discuss options with you after you place an order..
8. WHAT FORMAT IS REQUIRED FOR THE LABEL We accept either eps or ai files for your label design. This should also be in the shape, and size requirements of the vessel you have chosen.
HAVE ANY OTHER QUESTIONS
Email us at firstname.lastname@example.org and we will answer any questions you may have within 24-48 hours
WHAT PEOPLE ARE SAYING ABOUT US
‘Thank you for the great service. I can’t believe the response to the champagne and strawberries candles they have sold out so quickly! All while I am marketing my brand and not someone else's it's a win win!’
Three Little Birds Boutique
I have people walking into the salon from the street asking what the beautiful smell is! To be able to say it is my own brand of candles is amazing! I burn them in the salon, people fall in love with them as they are getting their hair done, and always buy one on the way out.. I have a beautiful smelling salon all of the time, I am making a profit off selling a new product, I am strengthening my customer loyalty, I am attracting new customers, and I have a bespoke, branded product to use in giveaways or gift to VIPs.... All thanks to Custom Corporate Candles!
Casey & Co.
We are so excited to share we have been working with Custom Corporate Candles to create our very own The Bump Box branded candles. They not only look fantastic but smell AMAZING!
The Bump Box
Thank you so much we are totally loving our candles. Just beautiful, the scents are amazing with aroma throughout the whole burn. Our clients are loving these also, think we will be expanding our range very quickly...
Glow Beauty Therapy
TRY OUR SAMPLE PACK! Want to test the product, see your custom product before you place an order.. You have a one-off chance to receive a custom product with no MQO.. A one- off chance to test fragrances, and see the end product before you purchase.. At a one-time offer price of $75.00